Cannot Delete Email (iPhone)

Problem

When you setup your email box, one step is often missed. You need to add "/INBOX" as a prefix to your box. Below are the instructions you will need to do this.

Solution

Make sure the IMAP Prefix is set correctly:

1. Open your mail settings

   • Touch "Settings" on your home screen

   • Touch "Mail, Contacts, Calendars"

   • Touch the account that you are having issues with (listed in the right hand column)

   • Touch on the account

2. Touch the "Advanced" button

3. Scroll down to INCOMING SETTINGS

4. Touch IMAP Path Prefix

   1. You probably have "/" in the field

   2. Change it to "/INBOX" without the quotes

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