Support Options
Need Assistance? Our Support Team is Here for You
At BizHarvest, we understand that timely and effective support is crucial for your business. Here's how you can get in touch with our customer care team:
Submit a Ticket for Rapid Response
Our ticket submission form is the quickest and most direct route to receiving the support and updates you need. By using the form at bizharvest.com/support , you're ensuring that your request is logged immediately into our system and assigned to a support specialist who will be dedicated to your case. Here's why using our ticket form is beneficial:
Prioritized Handling: Tickets entered through our form receive top priority in our queue, ensuring a faster response time.
Out Team is at Your Disposal: From the moment you submit your request, every team member has access to your ticket, ensuring speedier responses.
Efficient Resolution: By providing us with detailed information right from the start, we can address your concerns more quickly and accurately.
How to Submit a Ticket
Visit the Form: Head to our support form at bizharvest.com/support .
Fill in Details: Complete the form with as much detail as possible about the support or update you require. The more information we have, the better we can assist you.
Submit Your Request: Once you've filled in all the necessary information, submit your ticket.
Confirmation: You'll receive a confirmation that your ticket has been received.
After You Submit a Ticket
Once your ticket is in our system, one of our team members be on it as soon as possible. You can expect a prompt response within our business hours. We're dedicated to ensuring your satisfaction and strive to resolve all issues efficiently.
Our Hours of Operation
We are available to address your concerns from 8 am to 5 pm, Monday through Friday, Mountain Time. If you contact us outside of these hours, rest assured, we will respond as soon as we're back to assist you.
In Case of Emergency
Should you face a critical issue — such as your website not functioning correctly, or experiencing email connection problems, we are ready to assist. We prioritize emergencies to ensure your business continuity is maintained. For content updates needed outside of our business hours, please note that an additional escalation charge will apply.
How to Submit an Emergency Ticket
Visit the Form: Head to our support form at bizharvest.com/emergency .
Fill in Details: Complete the form with as much detail as possible about the support or update you require. The more information we have, the better we can assist you.
Submit Your Request: Once you've filled in all the necessary information, submit your ticket.
Confirmation: You'll receive a confirmation that your ticket has been received.
After You Submit a Ticket
Once your ticket is in our system, one of our team members be on it as soon as possible. Our team is notified via multiple communication to help ensure your request is received 24/7. As soon as a team member picks up your emergency request, they will text you at the number provided to let you know that they are working on it.
Can’t I Just Use Email?
Yes, you certainly can. However, please note that you many not get the response to your email request as quickly as if you submit a support ticket.
Send Your Email to: care@bizharvest.com
Can I Easily Check the Status of Services?
We utilize a status portal for outages and issues. If a service level issue happens with our website platform, hosted servers, email system, or other global systems, we will update our status portal with the current status, ETA, and resolution.
For the latest information on platform performance or known issues, please visit our status page at status.bizharvest.com